Help Center

Grocery Delivery

You can contact the Shipt support team via live chat on our webpage (, email us at or call us at (205) 502-2500.

We offer alcohol delivery in our Florida stores! If you are in the coverage area for this service; beer, wine, and spirits may be available for delivery. Please note that you must be 21 or older with a valid ID to place or receive an alcohol order.

At this time, we cannot deliver tobacco products, gift cards, prescription medications, propane tanks, or lottery cards.

It's super simple! The price you see online is the price you pay. Delivery is free for Shipt members on orders of $35 or more. Smaller orders are welcome, but a $7 delivery fee will be added to cover delivery costs.

Be sure to update your Shipt account with the phone number associated with your rewards account to earn points from your online orders. You will earn 1 point for every $2 spent. Rewards points can take up to 7 to 10 business days to reflect in your account.